It is extremely likely that, at some point during your veterinary career, you have been exposed to client criticism. You may have seen it as a pre-veterinary student working as an assistant or as a veterinary student on clinics. It is also likely you will be exposed to client criticism as a veterinarian.
The difference is that, as a veterinarian, it will feel more personal since you are a decision maker and responsible for the care the owners want their pet to receive. Despite your best efforts, there are just some things you cannot avoid in veterinary medicine - and client criticism is one of them. It’s important to arm yourself with knowledge about strategies to deal with these situations.