Chances are, you are fluent in using social media in your daily life. The majority of Americans are on their phone on average of 5 hours per day. That number is staggering!
So, if you are looking for a great way to reach your clients, look no further than the device in your hand.
Topics: Veterinary Clients, Vet Practice
Ah, the dreaded task. We do everything possible to provide excellent customer service to our clients and the best medical care to our patients. Although rare, the need to fire a veterinary client from the practice may arise at some point during your career.
I have seen thousands of clients, and as I mentioned in my recent blog post (5 types of Clients and How to Handle them), have only had to fire a few in the past (almost 14 years). The circumstances were beyond repair, and I was faced with having to actually carry out this process myself. So, what happens?
Is there a right way to do this?
Topics: Veterinary Clients
Veterinary clients are just people like us. They all have different personalities, expectations, and pets with a variety of issues.
Identifying certain traits in clients can be helpful in how we manage their appointments, interaction, and also our stress levels, especially for new graduates.
Topics: Veterinary Clients
