Ah, the dreaded task. We do everything possible to provide excellent customer service to our clients and the best medical care to our patients. Although rare, the need to fire a veterinary client from the practice may arise at some point during your career.
I have seen thousands of clients, and as I mentioned in my recent blog post (5 types of Clients and How to Handle them), have only had to fire a few in the past (almost 14 years). The circumstances were beyond repair, and I was faced with having to actually carry out this process myself. So, what happens?
Is there a right way to do this?