Idiopathic Issues

The Dreaded Task: 4 Important Tips When Firing a Veterinary Client

Posted by Lori Hehn on January 30, 2018 at 11:42 AM

Ah, the dreaded task. We do everything possible to provide excellent customer service to our clients and the best medical care to our patients. Although rare, the need to fire a veterinary client from the practice may arise at some point during your career.

I have seen thousands of clients, and as I mentioned in my recent blog post (5 types of Clients and How to Handle them), have only had to fire  a few in the past (almost 14 years). The circumstances were beyond repair, and I was faced with having to actually carry out this process myself. So, what happens?

Is there a right way to do this?

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Topics: Veterinary Clients

5 Types of Veterinary Clients and How to Handle Them

Posted by Lori Hehn on January 21, 2018 at 6:25 PM

Veterinary clients are just people like us. They all have different personalities, expectations, and pets with a variety of issues.

Identifying certain traits in clients can be helpful in how we manage their appointments, interaction, and also our stress levels, especially for new graduates.

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Topics: Veterinary Clients

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